We commitment to goods return within 30 business days from the date of sale with these problems following:

1. You are not completely satisfied with the purchase for any reason without the use, open the packaging and does not affect the secondary sale.

2. Products with serious quality problem.

3. Damage in the delivery of goods (there must be a courier company to proof damage)

4.You received the wrong products.

Special Note: edible food do not accept returns

If you matches the above conditions and the situation is verified, you can apply for returns. When you apply for a return, take a picture and send it to Customer Service at info@store1.ca and explain why. Thank you!

The following cases items will not be returned

1. Any item not sold on this website (www.store1.ca)

2.Packaging has been opened, or be used, can not be secondary sales of products

3.Commodity gifts, manuals and other attachments missing, incomplete

4.Damage caused by force majeure;

Store1 can confirm the return, you need to return the goods in accordance with the specified return. Return shipping requirements are as follows: There is a serious quality problems, damaged goods in the logistics center, received orders and merchandise does not match the description of the goods, such as to return, do not pay the freight, you need to contact the post office with the recipient as proof of damage. After the goods issued with the return of goods in line with the above, can choose to pay..

Personal reasons returned, and does not affect the secondary sale of goods, it need to pay for the shipping. After confirming that the goods have been returned, we will make the refund within 7 business days. We will issue a refund to your credit card or PayPal account (whichever form of payment you used for the original purchase), for the full purchase price (including taxes) of any new or gently used item that you return within the returns window.

All the products are from overseas, and direct mail service to customers, so all the products in store1.ca does not offer replacement service.